Shipping Policy
Shipping Policy
Last Updated: 9/23/2026
At SKS Organics, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
During busy periods, promotions, launches, or holidays, processing times may be slightly longer.
2. Shipping Areas
We currently ship to selected locations supported by our delivery partners.
Available shipping options and delivery fees will be shown at checkout based on your shipping address.
If your location is not supported, you may not be able to complete checkout for delivery to that address.
3. Estimated Delivery Times
Estimated delivery times may vary depending on your location, courier availability, and the shipping method selected.
Typical delivery estimates are:
Local / Major City Areas: 2–5 business days
Regional Areas: 3–7 business days
Remote Areas: 5–10 business days
These timeframes are estimates only and may vary due to circumstances outside our control.
4. Shipping Fees
Shipping fees are calculated at checkout based on your delivery location, order size, weight, and available courier services.
From time to time, we may offer free shipping promotions or free shipping above a certain order value.
Any applicable free shipping offer will be clearly displayed on the website or during checkout.
5. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation email containing your tracking information.
Tracking updates are provided by the courier and may take some time to appear after dispatch.
If you have not received tracking information within a reasonable period after your order has been shipped, please contact us.
6. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please check your address carefully before placing your order.
If you notice an error after placing your order, contact us as soon as possible.
We will do our best to update the shipping details before dispatch, but we cannot guarantee changes once the order has entered fulfilment or has been handed to the courier.
Additional shipping charges may apply if an order must be redirected or resent due to an incorrect or incomplete address.
7. Delivery Attempts
Courier companies may attempt delivery more than once or provide instructions for collection or redelivery.
It is the customer’s responsibility to follow the courier’s delivery instructions where required.
If a parcel is returned to us because delivery could not be completed, additional shipping charges may apply before the order can be resent.
8. Delayed Deliveries
We work with third-party courier services and cannot guarantee an exact delivery date.
Delays may occur due to weather, traffic, public holidays, courier disruptions, high order volumes, remote delivery locations, or other circumstances beyond our control.
If your order appears significantly delayed, please contact us and we will assist with investigating the shipment.
9. Lost Packages
If tracking indicates that your parcel has not been delivered within the expected timeframe, please contact us.
We may need to open an investigation with the courier before a replacement or other resolution can be considered.
Please note that courier investigations may take several business days.
10. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Please include your order number, a description of the issue, and clear photographs of the damaged packaging and products.
We will review the matter and advise you on the next steps.
11. Missing Items
If any item is missing from your order, please contact us within 48 hours of delivery.
Include your order number and details of the missing item so we can investigate and assist.
12. Split Shipments
In some cases, items from the same order may be shipped separately.
If this happens, you may receive more than one parcel or tracking number.
You will not normally be charged additional shipping fees when we choose to split an order.
13. International Shipping
If international shipping is available, customers are responsible for any customs duties, import taxes, handling fees, or other charges imposed by the destination country unless otherwise stated.
Customs processing may also cause additional delivery delays.
SKS Organics is not responsible for delays caused by customs authorities.
14. Refused or Unclaimed Deliveries
If a delivery is refused or not collected and the parcel is returned to us, the original shipping fee may not be refundable.
If you would like the order to be resent, additional shipping charges may apply.
15. Changes or Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has been processed, packed, or dispatched, we may no longer be able to make changes or cancel the shipment.
16. Contact Us
If you have questions about shipping, delivery, or tracking, please contact us:
SKS Organics
Email: support@sksorganics.co.za
Phone: +27 82 123 4567
Address: 25 Greenleaf Avenue, Cape Town, 8001, South Africa
Website: https://sksorganics.co.za/
