Privacy Policy
Privacy Policy
Last Updated: 9/23/2026
At SKS Organics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us when you place an order, create an account, contact us, subscribe to our newsletter, submit a review, or interact with our website.
This may include your name, email address, telephone number, billing address, shipping address, account details, order information, communication history, and any other information you choose to provide.
When you make a purchase, payment information may be processed securely by our payment service providers. We generally do not store complete payment card details on our own servers.
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, referring website, approximate location, and information collected through cookies and similar technologies.
2. How We Use Your Information
We may use your information to process and fulfil orders, arrange delivery, communicate with you about purchases, provide customer support, maintain your account, improve our website and services, prevent fraud, maintain website security, comply with legal obligations, and send marketing communications where permitted.
We may also use aggregated or anonymised information to better understand how customers use our website and to improve our products, services, and overall customer experience.
3. Orders and Payments
When you place an order through our website, we collect the information required to process your purchase, confirm payment, arrange delivery, provide customer service, and maintain appropriate transaction records.
Payments may be handled by third-party payment processors. Those providers process your payment information according to their own privacy policies and security standards.
SKS Organics does not intentionally store complete credit or debit card details unless specifically required and securely handled by an authorised payment provider.
4. WooCommerce and Our Online Store
Our website may use WooCommerce to operate our online store.
WooCommerce and associated services may process information required to manage products, shopping carts, checkout, customer accounts, orders, shipping, taxes, payments, and related ecommerce functionality.
Information collected during checkout may be stored within our website database for order administration, accounting, customer support, security, and legal record-keeping purposes.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to keep the website functioning properly, remember your preferences, maintain your shopping cart, improve performance, understand website traffic, and support marketing or advertising activities.
Cookies may include essential cookies required for website operation, preference cookies, analytics cookies, and marketing cookies.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some website features function.
Where required by law, non-essential cookies will only be used after you provide the appropriate consent.
6. Analytics
We may use analytics services to understand how visitors interact with our website.
These services may collect information such as pages viewed, time spent on the website, device type, browser information, referring pages, approximate geographic information, and general website activity.
We use this information to improve our website, understand customer behaviour, identify technical problems, and improve our services.
7. Marketing Communications
If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about products, promotions, offers, wellness content, and company updates.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.
Unsubscribing from marketing messages will not prevent us from sending important transactional communications relating to your orders, account, payments, or customer service requests.
8. How We Share Information
We do not sell your personal information.
We may share information with trusted third parties where reasonably necessary to operate our business and provide our services.
These parties may include payment processors, delivery and courier companies, website hosting providers, email providers, analytics providers, customer service platforms, fraud prevention services, professional advisers, and other technology providers that support our website and business operations.
We may also disclose information where required by law, regulation, court order, legal process, or where reasonably necessary to protect our rights, customers, website, or business.
Service providers are expected to process information only for appropriate purposes and to protect it using suitable safeguards.
9. International Data Transfers
Some of the third-party service providers we use may operate or store information in countries outside the country where you live.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used where required by applicable data protection laws.
10. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Order and transaction information may be retained for longer periods where necessary for accounting, tax, legal, fraud prevention, warranty, dispute resolution, or regulatory requirements.
When information is no longer required, we may delete, anonymise, or securely dispose of it.
11. How We Protect Your Information
We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, misuse, loss, disclosure, alteration, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
12. Your Privacy Rights
Depending on where you live and the privacy laws that apply to you, you may have rights relating to your personal information.
These may include the right to request access to your information, request corrections, request deletion, object to certain processing, restrict certain uses of your information, withdraw consent, request a copy of your information, or lodge a complaint with the relevant data protection authority.
To exercise any applicable privacy rights, please contact us using the details provided at the end of this Privacy Policy.
We may need to verify your identity before completing certain requests.
13. South African Privacy Rights
Where the Protection of Personal Information Act, 2013 (POPIA) applies, we aim to process personal information lawfully, reasonably, and in a manner that does not unjustifiably infringe your privacy.
You may contact us to request access to personal information we hold about you, request correction or deletion where appropriate, object to certain processing, or raise concerns about how your personal information is handled.
Where applicable, you may also have the right to contact the Information Regulator of South Africa.
14. European and UK Privacy Rights
If you are located in the European Economic Area or United Kingdom, applicable privacy laws may provide additional rights under the GDPR or UK GDPR.
Where required, we process personal information based on an appropriate legal basis, which may include performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.
Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
15. Children’s Privacy
Our website and products are not intended to knowingly collect personal information directly from children who are below the minimum age permitted by applicable law.
If we become aware that personal information has been collected from a child without appropriate permission, we will take reasonable steps to delete it.
Parents or guardians who believe that a child has provided us with personal information may contact us.
16. Third-Party Links
Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of any third-party services you use.
17. Product Reviews and User Content
If you submit a product review, testimonial, comment, or other public content through our website, some information you provide may be displayed publicly.
Please avoid including sensitive or confidential personal information in publicly visible content.
We may moderate submitted content where appropriate.
18. Account Information
If you create an account on our website, you are responsible for keeping your login details secure.
You may be able to review or update certain account information through your account dashboard.
If you believe your account has been accessed without authorisation, please contact us as soon as possible.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or legal requirements.
When we make changes, the updated version will be published on this page and the Last Updated date will be revised.
We encourage you to review this Privacy Policy periodically.
