Returns & Refunds
Returns & Refunds Policy
Last Updated: 9/23/2026
At SKS Organics, we want you to feel confident when shopping with us. If there is a problem with your order, this Returns & Refunds Policy explains how returns, replacements, and refunds are handled.
1. Return Eligibility
You may request a return within 14 days of receiving your order, provided that the product is eligible for return and is returned in its original condition.
To qualify for a return, the item should generally be:
Unused and unopened
In its original packaging
In resalable condition
Accompanied by proof of purchase or your order number
Because many of our products are supplements, wellness items, and consumable goods, additional restrictions may apply for hygiene and safety reasons.
2. Non-Returnable Items
For health, hygiene, and safety reasons, we may not be able to accept returns of:
Opened supplements
Used products
Products with broken seals
Items with damaged or missing packaging caused after delivery
Perishable goods
Gift cards
Products marked as final sale
Promotional or clearance items where stated
Products returned outside the applicable return period
If you are unsure whether your item is eligible for return, please contact us before sending it back.
3. Damaged or Defective Products
If your product arrives damaged, defective, leaking, or otherwise unusable, please contact us as soon as possible.
Where possible, contact us within 48 hours of delivery and provide:
Your order number
The name of the affected product
A description of the problem
Clear photographs of the product
Photographs of the packaging where relevant
Once reviewed, we may offer a replacement, refund, store credit, or another appropriate solution.
4. Incorrect Items
If you receive an item that you did not order, please contact us within 48 hours of delivery.
Please provide your order number and a photograph of the item received.
If the error was made by SKS Organics, we will arrange an appropriate resolution at no additional cost to you.
5. Missing Items
If an item is missing from your order, please contact us within 48 hours of receiving your parcel.
We will review your order and fulfilment records and, where appropriate, arrange a replacement or refund.
6. Change of Mind Returns
Where permitted, unopened and unused products may be returned because you have changed your mind.
Products must be in their original condition with packaging and seals intact.
Unless the return is due to an error by SKS Organics, the customer may be responsible for the cost of return shipping.
Original shipping fees are generally non-refundable unless required by law.
7. How to Request a Return
Before returning a product, please contact us first.
Send your request to:
Please include:
Your full name
Order number
Product you would like to return
Reason for the return
Relevant photographs, if applicable
We will review your request and provide return instructions if the item is eligible.
Please do not send a return without contacting us first, as unauthorised returns may not be accepted.
8. Return Shipping
If a return is approved, we will provide instructions on where and how to send the product.
Unless otherwise stated, customers are responsible for return shipping costs for change-of-mind returns.
If the return is required because we sent an incorrect, damaged, or defective item, we may cover reasonable return shipping costs or arrange another solution.
We recommend using a trackable shipping service when returning products.
SKS Organics is not responsible for return parcels that are lost before reaching us.
9. Inspection of Returned Items
Returned products may be inspected after they are received.
A refund may be declined or reduced if the product:
Has been opened or used
Is damaged after delivery
Has missing packaging
Has missing accessories
Is not in a resalable condition
Does not meet the return requirements
We will contact you if there is an issue with your return.
10. Refunds
If your return is approved, the refund will generally be issued to the original payment method used for the purchase.
Please allow approximately 5–10 business days after approval for the refund to appear in your account.
Processing times may vary depending on your bank or payment provider.
11. Shipping Fees
Original shipping charges are generally non-refundable unless:
We sent the wrong product
The product arrived damaged or defective
A refund of shipping costs is required by applicable consumer law
If only part of an order is returned, the original shipping fee will generally not be refunded.
12. Exchanges
Where stock is available, we may allow an eligible product to be exchanged.
If the replacement product has a different price, you may be required to pay the difference, or the remaining amount may be refunded where appropriate.
For some items, it may be quicker for us to process a refund and ask you to place a new order instead.
13. Sale and Promotional Items
Sale or promotional products may be subject to the same return requirements as regular-priced products unless they are clearly marked as non-returnable or final sale.
Any specific conditions relating to a promotion will be stated at the time of purchase.
14. Order Cancellations
If you would like to cancel an order, please contact us as soon as possible.
We may be able to cancel an order if it has not yet been processed or dispatched.
Once an order has been packed, handed to a courier, or shipped, it may no longer be possible to cancel it. In that case, the normal return process may apply after delivery.
15. Refused Deliveries
If you refuse delivery without prior agreement from us, any shipping or return-to-sender charges may be deducted from your refund where permitted.
We recommend contacting us before refusing a delivery.
16. Allergies and Product Suitability
Customers are responsible for reviewing product ingredients, warnings, directions, and other information before use.
A product will not normally be considered defective simply because it is unsuitable for an individual due to taste, preference, sensitivity, or personal health circumstances.
If you have allergies, take medication, are pregnant or breastfeeding, or have any medical concerns, please consult a qualified healthcare professional before using supplements.
17. Consumer Rights
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
Where local law gives you additional rights or remedies, those rights will continue to apply.
18. Contact Us
If you have questions about a return, refund, replacement, or exchange, please contact us:
SKS Organics
Email: support@sksorganics.co.za
Phone: +27 82 123 4567
Address: 25 Greenleaf Avenue, Cape Town, 8001, South Africa
Website: https://sksorganics.co.za/
